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What Our Customers Say

Success Tours was founded more than 30 years ago and has been building its reputation as an award-winning supplier of group travel arrangements ever since. A combination of innovation, experience and a real commitment to quality service has given Success Tours an enviable reputation for client loyalty.

At Success, we pride ourselves on our award winning customer service and our aim is to genuinely make the process of dealing with us as effortless as possible.

That’s why we undertook our second customer survey to really understand what we are doing well and highlight the areas we need to improve upon.

The feedback gathered really helps us to focus on the levels of service we offer and gives us a valuable insight into what our valued customers want from us.

Survey Results

Are you happy with the overall service you receive from Success Tours?
92.2% of customers surveyed were either extremely happy or very happy.

How happy are you with the service you receive from your Success Tours Account Manager or salesperson?
88.6% of customers surveyed were either extremely happy or very happy

How happy are you with the service you receive from the office support and the operations team at Success Tours?
96.2% of customers surveyed were either extremely happy or very happy

On a scale of 1 – 5 (1 being effortless, 5 being very difficult) how easy is it to work with Success Tours?
86.5% of customers surveyed responded 1 and 9.7% responded 2 & 3.8% responded 3.

Tour Feedback

Our tour to Northumbria was the best ever – I can’t tell you how amazing it was! Our driver and coach company was excellent as ever. There were many highlights, but in particular the guides were exceptional and we had a really good mix of gardens and architecture.  Elizabeth – Group Leader

 

We all had a lovely time on our North Devon Tour, our hotel the BW Tiverton Hotel offered large rooms and were well equipped. The excursions all ran well and all timings were perfect. Overall the holiday was a great success. Tim & Catherine – Group Organisers.

 

We were really looked after on our 8 night tour to Austria at both of our hotels. We LOVED our guide Natalie, she was very knowledgeable and friendly. We enjoyed our numerous excursions, but the highlight was the Ziller Valley train day with spectacular views and the Mozart dinner and concert in Salzburg. Robert – Group Organiser – May 2017

 

We had such a lovely holiday in Lake Garda, that we all would have liked an extra day! Our  hotel, the Parc Hotel Gritti was excellent and both breakfast and dinner had great variety and even gave us a cold plate in our  rooms due to late arrival and was very much appreciated as was the kettle and tea/Coffee making facilities. Our Guide and driver were very good and gave us bus and boat timetables which we found very useful. Everyone really thought it was awesome. Gulzar – Group Organiser – April 2017

 

Our Vienna tour was wonderful, fantastic and a huge success! Thank you to everyone involved. Not one negative comment from anyone, Renato the guide was super, marvelous and lovely. Sights and itinerary great – fabulous mix and the last night dinner and concerts were brilliant – so happy. Betty – Group Organiser – April 2017

 

Our Liverpool holiday went very well. Our driver Kenny was superb and Wightwick on a sunny day got us off to a good start. The Jury’s Inn was comfortable, generally quiet & superbly situated. It is difficult to pinpoint highlights as everything was interesting, but I think that Port Sunlight was an unexpected pleasure for most of us. Sally – Group Organiser – April 2017

 

We took 39 people to Venice, our flight was fantastic with an easy check in and a good flight. Coach transfers and the assistance were excellent, on time and were both polite. The Delfino Hotel was excellent, very good food and rooms. Sylvia – Group Organiser – March 2017

 

We have just returned from Lille & Ypres, we love our driver George, he did his usual great job! Our hotel the Novotel Lille Centre Gares was modern, superb and was recently refurbished. We loved the tour, thank you for all your efforts. Maureen – Group Organiser – March 2017

 

We were impressed with our hotel – the Royal Santina on our tour to Rome, which looked recently refurbished. We all had a great time and particularly liked the fact that it coincided with free Sunday where there was free admission to many of the state museums and we made the most of it.  Martin – Group Organiser – March 2017

 

Our New Year Tour to Papendrecht was fantastic, our coach and driver was excellent as always. We stayed at the Apollo Hotel, Papendrecht which we couldn’t praise enough. The hotel was great, the staff were very helpful and could not do enough for us. The food was really good and we had a great New year with a DJ on two nights. The staff at Success Tours were all excellent and the feedback from the group was “Exceptional” giving 5/5 for everything. Brian – Group Organiser – January 2017

 

Thursford was absolutely wonderful and everyone enjoyed it immensely. Our hotel was great, the staff were so friendly and helpful, we couldn’t fault them. Thanks for all your arrangements to make it run so well. Janet – Group Organiser – December 2016

 

Everything was fantastic on our Bruges Christmas Market Tour, everything was 5 out of 5! We liked the coach company & driver so much we would like them again for our tour next year! It couldn’t have been any better, everything was just perfect! Janet – Group Organiser –  November 2016

 

We loved everything about our Iceland Tour! We were very lucky to see the Northern Lights which was a bonus for our group. We could not fault anything, we loved everything about it and cannot thank Success Tours enough, we enjoyed it so much that we want to do it again next year! Tracey – Group Organiser – November 2016

 

We had a fantastic time on our tour to Southport. We used our same coach company, who we have used for 16 years with Colin as the driver, we cannot praise him enough! The Royal Clifton Hotel was very accommodating with friendly staff and good food. Our itinerary was varied from visiting Lancaster Castle, which we thought was amazing and the guides were excellent, along with visiting Blackpool illuminations and Blackpool Tower, having our very own Strictly come dancing moment! Eileen – Group Organiser – October 2016

 

Our hotel –  the Holiday Inn in Harrogate was very comfortable and modern and all the rooms had been refurbished. The restaurant offered great food and we were really impressed. Our driver Matthew was a hit and we would like him again on our next tour. It was a fantastic trip with a brilliant itinerary with Markenfield Hall being the favourite! Carol – Group Organiser – September 2016

 

We spent 5 days in Norwich and the surrounding area , it was perfect and highly recommendable! Our coach company was great as ever, driver was excellent, the itinerary and Success Tours were also excellent – 5 out of 5! We were very happy with everything!  Ann – Group Organiser – September 2016

 

We thoroughly enjoyed our stay at the Suave Mar Hotel in Esposende, Portugal,  the staff there are so friendly & helpful, we really enjoyed our itinerary, every day went down well! Success Tours did everything perfectly! Janet – Group Organiser – August 2016

 

We were so overwhelmed when we travelled to Birmingham for our tour, we found so much cultural heritage in the city, the group were all quite surprised and Birmingham has changed so much and has so much to offer.  A fantastic city. We would highly recommend it! David – Group Organiser – August 2016

 

Our Budapest tour was “one of the best” our guide was wonderful, helping us to arrange extra things including an evening cruise! We had wall to wall sunshine and the Astoria Hotel was brilliant! Carol – Group Organiser – June 2016

 

What a great hotel – The Priory Hotel in Bury St Edmunds – excellent staff, very good food and  lots of ground floor and single rooms. Our driver Mick was excellent as ever and we loved our tour manager – Alvi.  Jackie at Success was efficient and helpful and was so easy to work with.Catherine – Group Organiser – June 2016

 

We took 45 people to Portugal, we had a fantastic time and couldn’t praise it enough. The Suave Mar Hotel in Esposende was excellent, the staff very helpful/friendly and accommodating. The hotel was also only 10 minute walk away from a fantastic beach. The excursion programme was superb with everything running smoothly. Andy – Group Organiser – June 2016

 

Tina at the Hotel Heil on our trip to the Moselle Valley was a great host, Tina introduced herself personally to our group on the 1st night and made us feel at home straight away. The hotel had a real family atmosphere with a good buffet breakfast and well-cooked, tasty food at dinner. We visited Trier, Cochem and had a boat trip on the Moselle. We would certainly recommend this tour & itinerary! Ian – Group Organiser – June 2016

 

The Malborough Hotel in Llandudno was excellent, very comfortable with excellent service and food. Our coach driver was also very helpful and friendly and we would love to return here one day. – Diane – Group Organiser – July 2016

 

On our “Saints and Calvados” tour we stayed at the Mercure Hotel in Lisieux, the hotel was very clean and the manager Alain was very nice. We loved our excursions to Rouen, Honfleur, Caen and the Calvados tasting at Distillerie Boulard. Marianne – Group Organiser – July 2016

 

Our itinerary on our Austrian tour was excellent, it worked like a dream and every day was different. The Kirchbergerhof hotel was  great, with helpful & obliging staff along with lovely food. Our coaching and guides were great and Success Tours offered an effortless service and organised all of our requests. Marian – Group Organiser – May 2016

 

We loved the itinerary on our Oxford & the Cotswolds Tour, it all worked like clockwork, with great houses and a varied itinerary. Sezincote was especially enjoyed and is highly recommended! Our coach driver Terry was exceptional – better than ever! Success Tours were very efficient, they delivered what they promised and liked that I could always get hold of Jo or Jackie whenever needed and someone could always deal with my query. Rodney – Group Organiser – May 2016

 

We stayed at the Wyspianski Hotel in Krakow and loved the central location & the hotel itself. We were really impressed with the guide who showed us all around the old town and we saw things we wouldn’t have seen on our own. The weather was wonderful as well!  Pete – Group Organiser – April 2016
To view the corresponding tour, click here!

 

Our tour to Albania was a huge success with it surpassing all expectations for our group. Our group really saw the highlights of the country, they all loved it and were surprised by the stunning beautiful countryside and coast, along with the friendly people, the interesting monuments and sights! Our guide Ilia was superb, as a gentleman in his early 60’s he had lived through the communist years so could give them a true account of life before and after. The scenery was so stunning – Has to be seen to be believed! Philippa – Group Organiser – April 2016

 

For our trip to Lille, we stayed at the Novotel Lille Centre Gares, which we all thought was fantastic with a perfect location and lots to do. Our driver George was great, we had a lovely time & are looking forward to our tour next year to Germany.  Tina – Group Organiser – March 2016

 

We flew with BA for our tour to Krakow & all was  fine, we stayed at the Wyspianski Hotel and loved the central location and the hotel itself. We had a half day walking tour,  I was really impressed with the guide who showed us all around the old town and we saw things I don’t think we  would have seen on our own. Weather was wonderful as well. Pete – Group Organiser – March 2016

 

“We had a fantastic time in Loch Lomond, including our excursions to Glasgow and Perth which were also great.  The food at the Winnock Hotel was exceptional! Along with our driver George who was excellent & very flexible.” Jane – Group Organiser – February 2016

 

We thoroughly enjoyed our trip to Barcelona, our flights with British Airways, the transfers & guide were all excellent.  This was the same for our hotel – The Cristal Palace, the location along with the staff &  food here was also excellent.” Colin – Group Organiser – February 2016

 

“We were very impressed with Jet2 for our flights to Prague – no problems at all! Our hotel – the Adria, we all loved everything was absolutely fine and the location was excellent! It was a Fantastic Tour!” – Louise – Group Organiser – December 2015

 

“The itinerary on our tour to Reims was just brilliant, it did exactly what it said & everything ran to plan, plus we had fabulous weather. Steve our driver was careful & made us feel safe, our hotel – Mercure Reims Centre Cathedrale was clean, comfortable & the dinner was very good. We gave this 5 out of 5!!”   Bob – Group organiser – December 2015

 

Our Paris Hotel – Novotel La Defense, was great, extremely clean extremely helpful staff & excellent breakfast! Our coach driver Tomasz was a considerate driver and very accommodating. We visited Versailles during our tour, we loved it here & would definitely go back!  Avril – Group Organiser – November 2015

 

What a magnificent & wonderful show the Thursford Christmas Spectacular is – we want to go back next year! We loved the whole trip, the hotel – Dunston Hall Hotel was clean & tidy with helpful staff, as well as our driver Tony, who made us feel special treating us with sweets & mince pies!  Margaret – Group Organiser – November 2015

 

“The whole group had a great time on our tour to the Dolomites, staying at the wonderful Paganella Hotel. We enjoyed ALL of our excursions and Marzia went down really well, as the guide for our group, everything was 5 out of 5!!”  Maureen – Group Organiser – October 2015
To view the corresponding tour, click here!

 

“Our hotel was brilliant – President Hotel in Chiancano Terme – very organised and helpful. It was good food with a variety of options and they catered well for the group’s specific dietary requirements. Our tour guide Stefania was really good, along with our driver Thomas who was excellent and assisted the group a lot. We enjoyed the whole itinerary immensely & it worked well. We all had a lovely time, it was good value for money – especially with the free bar! Which we all loved” – Shirley – Group Organiser – October 2015
To view the corresponding tour, click here!

 

The Marriott St Pierre Hotel on our Green Valleys of Wales trip was the best we have ever had, our rooms were all “top notch”! Our coach driver Steve was great, he was not only a great driver but was adaptable and part of the group.  We were all very impressed with SS Great Britain and enjoyed the visit to the Big Pit Museum. Everyone thoroughly enjoyed themselves and want to know where they are going to next! Bryan – Group Organiser – September 2015
To view the corresponding tour, click here!

 

We took our group to Tallinn and Estonia for 7 nights, the tour was faultless! The local guides really looked after us whilst we were there and our hotel – My City Hotel in Tallinn was excellent! Gwyn – Group Organiser – September 2015

 

Our coach driver on our trip to Bruges – Tomasz was really good and a very safe driver, the coach was also very clean and comfortable. We stayed at the Academie Hotel and thought it was an excellent location, very clean and very comfortable. The hotel had an excellent breakfast and helpful friendly reception staff, there was also a nice area outside where we all sat when the weather is nice – which it was! Tracy – Group Organiser – August 2015
To view the corresponding tour, click here!

 

Everyone had a great time on our Tuscany & Umbria tour – Wendy our guide was just terrific and we would like her on our next trip to Italy! The staff at our hotel – Dei Duchi in Spoleto couldn’t do enough, any special requests for food was always accommodated. The itinerary was full and fantastic – a couple of longer days for Rome and Florence, but saying that, we wouldn’t have wanted to miss visiting them! We all loved Lungarotti, the 2 ladies who gave the tour and tasting there were hilarious! – Janet – Group Organiser – August 2015

 

“The whole group enjoyed our trip to Hampshire, where we took in Highclere Castle, Portsmouth Historical Dockyards and Exbury Gardens & Railway, our coach company with Bruce as the driver was excellent as always. It was another successful trip and we extend our thanks to Tony and his team on “making this another memorable holiday”
Alan – Group Organiser – July 2015

 

We stayed at the Mercure Chester Abbotts for our tour to Chester and we were very impressed with the staff/service and food here. We had a great mixture of excursions to include Llangollen Railway/Chester Walking Tour/Manchester Ship Canal, which we all rated 5 out of 5!
John – Group Organiser – July 2015

 

“Everything went well on our tour to Ulster – we loved the driver – Edgar – he was very patient, hilarious & his knowledge of the roads allowed them to avoid all the worst traffic & got us everywhere, all on time. Staff were also really great at our hotel – Jacksons Hotel in Ballybofey, even singing & providing a cake for one of our group, whose birthday it was! – we scored the trip 5 out of 5 as we were so happy with the whole trip!”
Helen – Group Organiser – June 2015

 

“We took 23 people away on our tour to Taunton & the area, the young team of staff at our hotel – The Holiday Inn in Taunton were so obliging and friendly, they always had a smile on their faces. Our coach company provided a lovely shiny new coach and everyone said how great Steve the driver was, especially  when negotiating some very narrow lanes with no mishaps at all!”
John – Group Organiser – June 2015

 

“We loved our hotel on our Tuscany tour – Ercolini e Savi in Montecatini Terme and everyone could not say enough good things about it or fault it in any way.  The itinerary was excellent and we visited some wonderful gardens, all in all we had one of our best ever tours!”
Tony – Group Organiser – June 2015

 

“Cefalu is so picturesque, our group enjoyed walking along the promenade from our hotel  into the town. We all loved the Tourist hotel, the staff were excellent and the food was exceptional”
Arthur – Group Organiser – May 2015
To view the corresponding tour, click here!

 

“We all loved the Paganella hotel so much – it was a definite 5 out of 5! Fausto and his family could not do enough for us, it was like being a house guest as an extended family member, rather than a paying hotel guest! The food was also excellent. Our coach driver for our excursions was excellent along with the guide Sabrina who was superb and the group loved her”
Pauline – Group Organiser – May 2015
To view the corresponding tour, click here!

 

“Our Hotel – The Kontokali Bay Resort in Corfu was a brilliant, quality hotel, with great service and was very clean & tidy. The whole group loved the hotel and the food was wonderful – with lots of options. The hotel even had a courtesy bus into town every day which we all found very useful! All airport transfers ran smoothly and our guide on our excursion was excellent”
Eileen – Group Organiser – May 2015

 

“Our flights with Air Malta were very good with a smooth check and good service on board the aircraft. All of our group raved about Fredrik, the guide as one of the best guides they’d ever had, so would recommend him for any future Malta tours. We were impressed with the hotel – The Ramla Bay Resort and the group had said the buffet food on offer was some of the best the group had ever received”
Anne – Group Organiser – April 2015

 

“We took 42 people on our trip to Rouen & Honfleur,  George the driver was his usual great self, he is so lovely, professional and always know exactly where he is going. We stayed at the Ibis Rouen Centre Rive Droite and we loved it and the location. We visited both Honfleur and Rouen, they were great. The group could not say enough good things about the trip, everyone enjoyed it!”
Leah – Group Organiser – April 2015
To view the corresponding tour, click here!

 

“We took 21 people to Salisbury for a 2 day tour. We stayed at the White Hart hotel – best in Salisbury. We thought it was magnificent! Atila, the driver, was excellent too! It was topped off with great weather, we loved the tour!”
Carol – Group Organiser – April 2015

 

“I am receiving thank you cards from people who went on our winter warmer tour to Northern Cyprus! The staff at our hotel – Onar Village in Kyrenia were perfect and nothing was too much trouble. We had 4 day excursions and they were all fantastic, Sezgin was the perfect guide and the food here was excellent! ”
Gulzar – Group Organiser – March 2015
To view the corresponding tour, click here!

 

“Our coach driver George on our tour to Paris was great, the hotel also – The Novotel Paris Ouest Rueil-Malmaison was fabulous and the whole group loved it, even the weather was perfect. Everyone only had positive things to say about the tour and really loved it and rated it 5/5!”
Alex –Group Organiser – March  2015

 

“The Crowne Plaza Hotel in Leeds was excellent especially the staff. Our coach company was as great as ever! Can only give this  tour 5/5!”
Pauline –Group Organiser – March  2015