The Success Difference

Our purpose, ambition & values

We’re specialists in group travel, and we have expert knowledge on how to best operate a tour for your group. However, it’s also really important to us to treat everyone who travels with us like an individual we genuinely care about: we understand that although your members may be travelling as part of a group with shared interests, it’s not always appropriate to treat them as a single entity!

We know that within your group there are individuals with unique needs, and we aim to respect that. Everything we do keeps this individuality in mind, and ensures that each and every one of our travellers feels valued.

Our ambition is simple. We aim to be:-

The obvious choice for genuine and discerning group travel organisers.

And by living by our purpose which is underpinned by 3 simple values: -

Being Human
Being Professional
Thinking Win/Win

We WILL achieve our ambition.

We are proud to be part of the Albatross Group family and we are all aligned in terms of our purpose. Of course each brand within our ‘family’ have their own individual ambitions but each ambition supports our Albatross family ‘group ambition’ of;-

We will build a sustainable business that develops its people and its partnerships with passion and energy.

Of course, 2020 was a hideous period both in terms of our personal lives and our commercial aspirations. In times of crisis it is even more important that we remember our Purpose. It is why we are who we are and why we do the things we do.

And our ambition is still our ambition. It may have taken a dent but it is still what we aspire.

And we will always be driven by our values - We will be human, we will be professional and we will think win-win.

These are the foundations that this amazing business is built upon.

Our staff

• We are all passionate about travel, about our roles at Success Tours, and about sending clients on wonderful holidays to create memories of their own.
• We have years of experience of working in the travel industry and the group travel market.
• We are committed to offering a top quality service, ensuring that we treat everyone who travels with us as we would wish to be treated ourselves.
• We are committed to working as a team and enjoying our work – which is reflected by the length of service of our team members.

Our tours

• We do our homework, because there really is nothing like first-hand information: we try and see as many of the hotels as we possibly can.
• We get to know our clients, so that we can advise the most suitable places and tailor all of our quotations accordingly.
• Our truly bespoke service means that we offer a wide variety of destinations and itineraries – no two tours are the same.
• Our fabulous attention to detail ensures that everything runs smoothly.

Our prices

• We don’t expect you to pay a premium for excellence. We aim to keep our prices fair and competitive, whilst never compromising on quality.
• We never add a surcharge on currency fluctuation.
• We understand that different clients have different budgets, and can include as much or as little as you like for your group.

Our support

• With over 4 decades of experience in arranging group tours, years of trust and long-standing relationships with hotels and suppliers ensure that we get the best service.
• As part of the larger Albatross Group we also benefit from their excellent team of contractors, ensuring that we secure competitive pricing.
• If something unexpected happens, we are here 24 hours a day, 7 days a week to help in every way we can.

Our clients

Don’t just take our word for it – this is what our clients have to say:

“We were really looked after on our 8 night tour to Austria at both of our hotels. We LOVED our guide, she was very knowledgeable and friendly. We enjoyed our numerous excursions, but the highlight was the Ziller Valley train day with spectacular views and the Mozart dinner and concert in Salzburg.” – Robert, Group Organiser

“We all had a lovely time on our North Devon Tour, our hotel offered large rooms that were well equipped. The excursions all ran well and all timings were perfect. Overall the holiday was a great success.” – Tim & Catherine, Group Organisers

“Thursford was absolutely wonderful and everyone enjoyed it immensely. Our hotel was great, the staff were so friendly and helpful, we couldn’t fault them. Thanks for all your arrangements to make it run so well.” – Janet, Group Organiser

“We have just returned from Lille & Ypres, we loved our driver, he did his usual great job! Our hotel was modern, superb and recently refurbished. We loved the tour, thank you for all your efforts.” – Maureen, Group Organiser

“We loved the itinerary on our Oxford & the Cotswolds Tour, it all worked like clockwork, with great houses and a varied itinerary. Sezincote was especially enjoyed and is highly recommended! Our coach driver was exceptional – better than ever! Success Tours were very efficient, they delivered what they promised and liked that I could always get hold of Jo or Jackie whenever needed and someone could always deal with my query.” – Rodney, Group Organiser

“Our New Year tour to Papendrecht was fantastic, our coach and driver were excellent as always. The hotel was great, the staff were very helpful and could not do enough for us. The food was really good and we had a great New Year. The staff at Success Tours were all excellent and the feedback from the group was “Exceptional” giving 5/5 for everything.” – Brian, Group Organiser

“Everything was fantastic on our Bruges Christmas Market Tour, everything was 5 out of 5! We liked the coach company & driver so much we would like them again for our tour next year! It couldn’t have been any better, everything was just perfect!” – Janet, Group Organiser

“We loved everything about our Iceland Tour! We were very lucky to see the Northern Lights which was a bonus for our group. We could not fault anything, we loved everything about it and cannot thank Success Tours enough, we enjoyed it so much that we want to do it again next year!” – Tracey, Group Organiser

“Our itinerary on our Austrian tour was excellent, it worked like a dream and every day was different. The hotel was great, with helpful & obliging staff along with lovely food. Our coaching and guides were great and Success Tours offered an effortless service and organised all of our requests.” – Marian, Group Organiser

“We loved our hotel on our Tuscany tour and everyone could not say enough good things about it or fault it in any way. The itinerary was excellent and we visited some wonderful gardens, all in all we had one of our best ever tours!” – Tony, Group Organiser

“We took 45 people to Portugal, we had a fantastic time and couldn’t praise it enough. The hotel in Esposende was excellent, the staff very helpful/friendly and accommodating. The hotel was also only 10 minute walk away from a fantastic beach. The excursion programme was superb with everything running smoothly.” – Andy, Group Organiser