By Tony Flanagan on 8th Jun 2020
3 minute read
8th June 2020
Due to COVID-19 and the latest Government advice on social distancing, and with our employees' safety paramount in our minds, the Success Tours office is now closed until further notice.
Selected members of our team are set up to work from home, but please bear with us during this unprecedented period. Individual email is being monitored as normal and this remains the best way to contact us as this time; however, normal direct line telephone numbers are transferred to each individual team member at home, so we remain available by telephone should you need us urgently.
If all team members are on the phone, it will divert to voicemail which will be actioned as soon as possible.
You can also contact us on email@example.com.
Please all stay safe, adhere to the strict guidelines and together, we will get through this.
Tony Flanagan, General Manager
The ongoing spread of coronavirus has caused enormous concern for many of our travellers as well as our staff. The resulting Government travel advice, together with the general advice of Public Health England, is impacting the entire leisure and tourism sector.
Along with many other businesses across the country, and in line with new Government guidelines, we have amended our office working arrangements with selected staff now required to work from home. A number of our staff are currently placed on furlough and with our reduced staffing resource this will inevitably hamper our ability to provide normal levels of customer service.
We would like to thank you for your patience and forbearance during these unprecedented times. We will endeavour to keep you informed and answer your questions and queries as soon as is practically possible.
Your questions answered
Is my tour still going ahead?
The situation and the travel advice from the Foreign & Commonwealth Office (FCO) and Public Health England is continuously changing. We are in the process of liaising with group travel organisers and tour leaders in order to review all options and find suitable alternatives. Please note we are dealing with all tours in chronological order so please bear with us.
If my tour is postponed or unable to operate, can I claim a refund?
In the first instance, we will work with group travel organisers to postpone or transfer your group’s booking to a later date or an alternative tour, either in 2020 or 2021. In the event that your tour is postponed or we are unable to operate it, and you do not wish to transfer your booking, you will be issued with a refund credit, details of which will be advised in due course. However, should your tour have a ‘flicker of hope’ of operating, we are obliged to adhere to our terms and conditions of booking.
Will I be charged if I choose to cancel my booking?
You may cancel your booking any time before departure, although you may incur charges depending on how far in advance you cancel. For full details please refer to our terms and conditions of booking: https://www.successtours.com/booking-terms-conditions
If I have paid my deposit and choose to cancel my booking, am I entitled to a refund?
Unfortunately, if you choose to cancel your booking or tour, your deposit is non-refundable.
We are closely monitoring the situation, and take our advice from Public Health England and, on which areas of the world are safe to travel, from the FCO. For the latest information, the single best source of trusted and accurate information is the official Government website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
If you have any further questions or concerns, please email us at firstname.lastname@example.org