By Tony Flanagan on 3rd Oct 2020
3 minute read
28 September 2020
Due to COVID-19 and Government advice on home working, the Success Tours office remains closed until further notice. Please note: the Success Tours phone line hours are currently between the hours of 10am to 3pm.
Selected members of our team are set up to work selected hours from home, but please bear with us during this unprecedented period. Individual email is being monitored and this remains the best way to contact us as this time; however, normal direct line telephone numbers are transferred to each individual team member at home, so we remain available by telephone should you need us urgently. But please note team members are working selected hours and therefore response times will be affected.
If all team members are on the phone, it will divert to voicemail. Please leave a message with your details and a contact number and we will respond as soon as possible.
You can also contact us on email@example.com.
We continue to monitor The Foreign and Commonwealth Office advice (see website here) and are liaising with our group travel organiser's in relation to what it means to their specific group.
To date we have successfully operated a number of tours and are currently planning to operate a number of others this Autumn. Of course, our clients’ safety is of utmost importance, and we will be keeping all of our tours under constant review.
A number of our staff are currently placed on flexible furlough leave and with our reduced staffing resource this will inevitably hamper our ability to provide normal levels of customer service.
We would like to thank you for your patience and forbearance during these unprecedented times. We will endeavour to keep you informed and answer your questions and queries as soon as is practically possible.
Please all stay safe, together we will get through this.
Tony Flanagan, General Manager
Your questions answered
Is my tour still going ahead?
The situation and the travel advice from the Foreign & Commonwealth Office (FCO) and Public Health England is continuously changing. We are hopeful that some of our autumn tours will be going ahead.
We will liaise with group travel organisers and tour leaders in the first instance. Please note we are dealing with all tours in chronological order, so please bear with us.
If my tour is postponed or unable to operate, can I claim a refund?
In the event that your tour is postponed or we are unable to operate it, and you do not wish to transfer your booking, you will be issued with a refund credit, details of which will be advised in due course. However, should your tour have a ‘flicker of hope’ of operating, we are obliged to adhere to our terms and conditions of booking.
Will I be charged if I choose to cancel my booking?
You may cancel your booking any time before departure, although you will incur charges depending on how far in advance you cancel. For full details please refer to our terms and conditions of booking: https://www.successtours.com/booking-terms-conditions