By Tony Flanagan on 3rd Jan 2021
3 minute read
Wishing everyone a Happy New Year!
4 January 2021
Well at least 2020 is behind us and we can look forward to a much more productive and adventurous 2021!
Our office lines are open Monday to Friday from 09.00 to 17.00. Some of our staff currently prefer to work from home so lines are diverted to mobiles.
As I have previously mentioned, whilst we all battle this virus, to keep everyone safe we won’t be encouraging any non-essential staff travel in January and February. But life must go on and future travel plans need to be on everyone's agenda as before too long, many of your members will have had the long awaited vacinne and will be thinking of their next trip.
We are here to assist and if you haven’t already, I would urge you to give a virtual meeting a try. Jo, Jackie or I can send you an invitation by email and you just click on the link. It isn’t the same as holding a meeting face to face - you can use a smartphone or you will need a computer with a camera and speakers - but it is a good substitute. We could also assist in presenting your next tour virtually to your members. It’s very easy to set up and provides your members with added value and service.
Despite everything that 2020 has thrown at us, we remain true to our purpose “To treat everyone who travels with us like an individual we genuinely care about”. By everyone we mean you as our valued client, your members and our suppliers. Some businesses will try and recoup some of their losses - food and service, being two areas potentially impacted - but we will maintain our focus on working with suppliers to improve the holiday experience for you and your members.
Once again, let me thank you for your loyalty to us, your business and our honest partnership. Happy New Year everyone and let's do all we can to assist with the successful recovery for our wonderful industry.
Tony Flanagan, General Manager
Your questions answered
Is my tour still going ahead?
The situation and the travel advice from the Foreign & Commonwealth Office (FCO) and Public Health England is continuously changing.
We will liaise with group travel organisers and tour leaders in the first instance. Please note we are dealing with all tours in chronological order, so please bear with us.
If my tour is postponed or unable to operate, can I claim a refund?
In the event that your tour is postponed or we are unable to operate it, and you do not wish to transfer your booking, you will be issued with a refund credit, details of which will be advised in due course. However, should your tour have a ‘flicker of hope’ of operating, we are obliged to adhere to our terms and conditions of booking.
Will I be charged if I choose to cancel my booking?
You may cancel your booking any time before departure, although you will incur charges depending on how far in advance you cancel. For full details please refer to our terms and conditions of booking: https://www.successtours.com/booking-terms-conditions